{"id":186,"date":"2010-06-01T19:03:04","date_gmt":"2010-06-02T00:03:04","guid":{"rendered":"http:\/\/www.timrosenblatt.com\/blog\/2010\/06\/01\/on-the-limitations-of-listening-to-customers\/"},"modified":"2010-06-01T19:03:04","modified_gmt":"2010-06-02T00:03:04","slug":"on-the-limitations-of-listening-to-customers","status":"publish","type":"post","link":"http:\/\/www.timrosenblatt.com\/blog\/2010\/06\/01\/on-the-limitations-of-listening-to-customers\/","title":{"rendered":"On the limitations of listening to customers"},"content":{"rendered":"<p>On the limitations of listening to customers&#8230;<\/p>\n<blockquote><p>&#8220;When we were working on the program we asked our current Explorer owners, &#8216;Do you guys need the ability to go off road&#8217; and 100% said &#8216;Absolutely, yes,&#8221; said a Jay Ward, a Ford spokesman. &#8220;When we asked them, &#8216;How often do you go off road?&#8217; 70% said &#8216;Never.&#8221;<\/p><\/blockquote>\n<p><a href=\"http:\/\/money.cnn.com\/2010\/05\/28\/autos\/future_ford_explorer\/index.htm?postversion=2010052812\">Ford on the creation of the Ford Explorer<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the limitations of listening to customers&#8230; &#8220;When we were working on the program we asked our current Explorer owners, &#8216;Do you guys need the ability to go off road&#8217; and 100% said &#8216;Absolutely, yes,&#8221; said a Jay Ward, a Ford spokesman. &#8220;When we asked them, &#8216;How often do you go off road?&#8217; 70% said &hellip; <a href=\"http:\/\/www.timrosenblatt.com\/blog\/2010\/06\/01\/on-the-limitations-of-listening-to-customers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;On the limitations of listening to customers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts\/186"}],"collection":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":0,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts\/186\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/media?parent=186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/categories?post=186"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/tags?post=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}