{"id":195,"date":"2010-09-14T23:48:06","date_gmt":"2010-09-15T04:48:06","guid":{"rendered":"http:\/\/www.timrosenblatt.com\/blog\/2010\/09\/14\/the-whole-internet-has-been-worth-it\/"},"modified":"2010-09-14T23:49:09","modified_gmt":"2010-09-15T04:49:09","slug":"the-whole-internet-has-been-worth-it","status":"publish","type":"post","link":"http:\/\/www.timrosenblatt.com\/blog\/2010\/09\/14\/the-whole-internet-has-been-worth-it\/","title":{"rendered":"The whole internet has been worth it"},"content":{"rendered":"<p>I just had the following interaction with Comcast via Twitter. I will give them this &#8212; I appreciate that they&#8217;re using Twitter for customer support, and I&#8217;d love to see more companies do this. It does take a modern attitude to put support out in a public space where people can make fun of their missteps. Like this one:<\/p>\n<p><a href=\"http:\/\/twitter.com\/timrosenblatt\/status\/24313072291\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-brjadeec7qn13699gq4uw4fs4q.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/ComcastDete\/status\/24313587079\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-c9kxb6f6788u82urnmfusmp8jh.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/timrosenblatt\/status\/24396714260\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-g4is75mkstrbn91wh4qu76hb9i.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/timrosenblatt\/status\/24396749930\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-trpk3ku877ccsun2byyydtnn8y.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/ComcastDete\/status\/24514202640\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-jn1xyty2n27fnyamwr3mmbpmtw.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/timrosenblatt\/status\/24528388597\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-1n38b27xn577t81d2mq11dnucw.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/ComcastDete\/status\/24528921473\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-nf3dd7i8x4ubjdb5fymi6kesxt.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/ComcastDete\/status\/24529009467\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-cn396pna6fr8jgy2ma35dtpujs.png\" \/><\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/ComcastDete\/status\/24535176295\"><img decoding=\"async\" src=\"http:\/\/img.skitch.com\/20100915-qqedtgknaijeiixpths3fy7h6d.png\" \/><\/a><\/p>\n<p>&#8220;took care of the adjustments&#8221; huh? Guess I don&#8217;t have to pay bills anymore. Thanks Comcast! &lt;3<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I just had the following interaction with Comcast via Twitter. I will give them this &#8212; I appreciate that they&#8217;re using Twitter for customer support, and I&#8217;d love to see more companies do this. It does take a modern attitude to put support out in a public space where people can make fun of their &hellip; <a href=\"http:\/\/www.timrosenblatt.com\/blog\/2010\/09\/14\/the-whole-internet-has-been-worth-it\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The whole internet has been worth it&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts\/195"}],"collection":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":0,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/posts\/195\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/media?parent=195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/categories?post=195"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.timrosenblatt.com\/blog\/wp-json\/wp\/v2\/tags?post=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}