I just had the following interaction with Comcast via Twitter. I will give them this — I appreciate that they’re using Twitter for customer support, and I’d love to see more companies do this. It does take a modern attitude to put support out in a public space where people can make fun of their missteps. Like this one:
“took care of the adjustments” huh? Guess I don’t have to pay bills anymore. Thanks Comcast! <3